Terms of service

About these terms

These terms form an agreement between you and Third Phase Labs Ltd, registered in England and Wales under company number 14502121, for use of the Verbago app, website, and related services. By creating an account or using the service, you agree to these terms.

Caregiver-managed use

Verbago v1 is intended for adults who configure and supervise AAC and visual-routine content. You are responsible for the account, the people you invite, and ensuring that you have the authority and consent needed to enter a speaker profile, upload a photo, or record a voice.

Accounts and acceptable use

• Provide accurate account information and keep access credentials secure.
• Do not access another person’s account or attempt to bypass security, rate limits, subscriptions, or caregiver controls.
• Do not upload unlawful, infringing, abusive, or harmful material.
• Do not use generated images, voices, or the service to impersonate, deceive, harass, or violate another person’s rights.
• Do not interfere with the service, reverse engineer protected parts, or use automated traffic that harms availability.

Subscriptions and Apple billing

Subscriptions purchased through the App Store are billed and managed by Apple. They renew automatically unless cancelled in Apple Account subscription settings before renewal. Removing the app or deleting a Verbago account does not cancel an Apple subscription. Refund eligibility and billing disputes are handled under Apple’s rules.

Your content

You retain rights in content you provide. You grant us a limited licence to host, copy, transform, transmit, and display that content only as needed to operate, secure, and support the service and the optional features you select. You confirm that you have permission to use and share the content, including photos and voice recordings of another person.

Optional image and voice services

AI-assisted images and custom voice cloning are optional. The app identifies the provider and information sent before the feature is used. Generated output may be inaccurate or unsuitable; a caregiver must review it before placing it on a communication board. Do not clone a voice or upload a reference image without the required permission.

Not medical advice or emergency communication

Verbago is an assistive communication and routine tool. It does not provide a diagnosis, medical treatment, or professional clinical advice, and it is not a substitute for a qualified clinician. Do not rely on the service as the only way to contact emergency services.

Service availability and changes

We work to keep Verbago available, but internet, device, store, and provider services can fail. Offline features may continue to work where content has already been securely stored on the device. We may change or discontinue features when needed for safety, law, platform rules, or product operation and will give notice when reasonably required.

Suspension and account deletion

We may restrict or suspend access where needed to address security, unlawful use, material breach, or risk to another person. You may request deletion from inside the app or through support. The deletion process and subscription consequences are explained on our account deletion page.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for indirect or consequential loss, third-party services, content you provide, or loss caused by use contrary to these terms. Consumer rights that apply in your country are not affected.

Governing law and contact

These terms are governed by the laws of England and Wales, subject to mandatory consumer protections and rights in your place of residence. Questions can be sent to support@verbago.app or to the registered address shown on our support page.